P'Pool Media
Marketing. PR. Promotions. Events.

Jobs

Open Roles

Community Engagement & Company Coordinator

Location: Remote
Hours: ~30 hours/week (availability required during standard business hours)

To apply, send your resume to jobs@ppoolmedia.com with “Community Engagement & Company Coordinator” in the subject line.

About the Role

P’Pool Media is seeking a highly organized, proactive Community Engagement & Company Coordinator to serve as both the voice of our clients on social media and the central coordinator for internal agency execution.

This role is ideal for someone who thrives at the intersection of people, process, and communication—someone who can spearhead community engagement across multiple client accounts while also keeping internal projects, timelines, and team execution running smoothly.

You will be responsible for ensuring that client communities feel active, supported, and engaged online, while also acting as the internal connective tissue of the agency—tracking priorities, coordinating projects, and helping translate strategy into action.

A passion for media, marketing, audio, podcasting, and the creator economy is a major plus.

About P’Pool Media

P’Pool Media is a woman-owned, full-service PR and marketing firm founded in 2020. With more than 45 years of collective team expertise across multi-channel public relations, strategic communications, and digital and traditional marketing, P’Pool Media serves as a 360° creative solutions agency.

We work with nationally and internationally recognized brands, nonprofits, creators, and media companies, providing marketing strategy, PR, communications, social media management, creative development, writing, research, positioning, and execution across campaigns, launches, and ongoing programs.

We are fast-moving, collaborative, and highly organized—known for stepping into projects at any stage and bringing clarity, structure, and high-quality execution.

Key Responsibilities

Community Engagement & Social Media Execution (Primary Focus)

  • Spearhead day-to-day community engagement across all client social media accounts.

  • Actively engage with audiences by responding to comments and DMs, reacting, commenting, and proactively interacting to foster strong, authentic communities.

  • Monitor conversations, trends, and engagement opportunities to keep client accounts timely and relevant.

  • Ensure each client’s voice, tone, and brand guidelines are consistently reflected in all interactions.

  • Collaborate with strategy and creative teams to support campaigns, launches, and content initiatives through community engagement.

  • Flag audience insights, recurring questions, or engagement opportunities for the broader team.

Company Coordination & Internal Project Execution

  • Serve as the central coordinator for internal agency projects, timelines, and execution.

  • Manage day-to-day workflows across client accounts and internal initiatives.

  • Maintain project timelines, calendars, task lists, and shared documents to keep all workstreams moving forward.

  • Track deadlines, deliverables, and approvals to ensure nothing falls through the cracks.

  • Prepare agendas, take clear, action-oriented notes, and follow up on next steps for client and internal meetings.

  • Coordinate closely with the company partners and internal team to support priorities, initiatives, and execution.

Client Experience & Account Support

  • Attend select weekly leadership or client meetings to capture notes, manage follow-ups, and spearhead task delegation.

  • Serve as a professional, friendly point of contact for clients when coordinating timelines and deliverables.

  • Help ensure clients feel consistently “super-served” through clear communication and organized execution.

  • Assist with client recaps, status updates, presentations, and reporting as needed.

Creative & Content Support

  • Support social content execution, including light graphic creation (Canva) or asset sourcing.

  • Assist with content brainstorming, basic writing, or research on select projects.

  • Collaborate with designers, writers, and strategists to prepare drafts or materials for review.

Agency Operations

  • Help maintain internal workflows, templates, systems, and documentation.

  • Track project hours, support vendor coordination, and assist with operational organization.

  • Support onboarding of new clients and organization of internal project files.

Qualifications

  • 3–4 years of experience in social media management, project coordination, marketing, media, or related fields.

  • Strong understanding of social media platforms: Instagram, LinkedIn, TikTok, Facebook, etc.

  • Experience engaging with online communities in a brand-appropriate, professional manner.

  • Highly organized with the ability to manage multiple clients, deadlines, and priorities simultaneously.

  • Exceptional written and verbal communication skills—warm, professional, and detail-oriented.

  • Comfortable working independently and directly with leadership and clients.

  • Interest in media, audio, podcasting, creators, or the broader marketing ecosystem is a plus.

Skills & Tools (Preferred, Not Required)

  • Canva or similar design tools

  • Google Workspace

  • Monday.com or other project management platforms

  • Metricool or other social media scheduling/analytics tools

  • WordPress, Squarespace, or basic CMS familiarity

Attributes for Success

  • Highly organized with strong follow-through

  • Proactive, solutions-oriented, and collaborative

  • Strong sense of ownership and accountability

  • Comfortable in a fast-paced, multitasking environment

  • Excellent communicator who enjoys building relationships and community

To apply, send your resume to jobs@ppoolmedia.com with “Community Engagement & Company Coordinator” in the subject line.

Cort Johnson